Richard Reed Solicitors hit quality mark, again!

Richard Reed has been recognised for highly-efficient working practices and excellent service to clients.

The firm’s Lexcel accreditation has been renewed for the thirteenth year running, recognising the highest standards of legal practice and client care.

Legal practices must go through rigorous inspections annually, with a full assessment every three years, to gain the accreditation to ensure it maintains the highest standards in client care, working practices, financial, file and data management.

Richard Reed impressed the independent Lexcel Assessor during this year’s annual assessment by meeting and going beyond best practice in a number of areas including:

  1. Financial management where “the firm makes good use of the new accounting software, which is providing helpful management reporting”
  2. Information management where “the firm continues to subscribe to compliance training webinars for all staff and staff comment favourably on the content and delivery” and also “fee earners continue to use the firm’s case management system to good effect, enabling the on-going management of full caseloads”
  3. Client care where “a procedure for dealing with new enquiries has been revised and also updated procedures for monitoring client satisfaction”

The Assessor’s overall comments on notable features of his assessment included:

  1. “The continuance of the previously reported high standards of compliance across all departments” 
  2. “The firm achieves a high level of consistency in all areas of practice, departments continue to evolve and roles and responsibilities have been revised and shared across an expanding management team”
  3. “This firm is very familiar with Lexcel and uses the standard as an aide to effective management and the implementation of good practice”

Richard Reed was first awarded Lexcel back in February 2007 and remains committed to maintaining high levels of compliance in line with the quality standard.  Sarah Reid, Managing Director and Head of Compliance at Richard Reed said: “We are of course proud to have secured Lexcel again but it is our clients and staff who benefit most as they can be assured that we manage the practice efficiently with both their interests at heart.”

Richard Reed Solicitors now has over 30 employees providing legal services to individuals and businesses.  The firm also holds the Law Society’s Conveyancing Quality Scheme accreditation and has Solicitor members of both Resolution, an organisation to help families in dispute and STEP whose members assist families plan for their futures.

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